All orders made taken through EB Umbrella are accepted on the basis that these terms and conditions have been read and agreed to.
Samples and payment – Before placing an order, we always recommend that you order a sample of your required item in the colour and style of your choice. If this is not done, then EB Umbrella cannot be held responsible for misinterpretations on colour style and texture due to the fact that all monitors/PC screens differ in the projection of colour and tones.
If you have received a sample and are happy with it, you can place your order with us by phone. We always take a 50% deposit on placing your order, which will include all P & P costs. Once you have approved your proof we will send you an online invoice for the final balance. This can be paid over the phone by card, by cheque (this will incur a 5 days clearing delay). No items will be dispatched until full payment is received and cleared.
Proofs – We will send you a proof of your ordered items approx. 7 days (may take slightly longer at busy times) from receipt of your order. It is your responsibility to check that all spellings are correct, as once they have been approved by you they will be committed to print. EB Umbrella cannot be held responsible for any further errors that have gone unnoticed at this stage. It takes approx. 7 – 14 working days (it may be slightly longer in busy times) from receipt of your accepted proof to complete your order.
Delivery – All our deliveries are by Royal Mail Special Delivery. As the parcel will need to be signed for please ensure we have the correct address as a re-delivery can incur an additional charge and a further delay in you receiving your order. We will, where possible, provide you with a tracking number so you can check your order online. Postage costs can fluctuate due to the size of your order; however, we will advise you of the total cost once your order has been placed.
Cancellation – In the event of the cancellation of your order, EB Umbrella reserve the right to retain the 50% deposit that has been paid. If cancellation is made after work has started, we reserve the right to collect the final payment of your completed order or to charge you for any additional costs we have incurred on top of the 50% deposit already paid. If your order is cancelled prior to the commencement of your proofs, no additional charge will be made other than the original 50% deposit.
All designs on our website are copyright of EB Umbrella and must not be copied or re-produced in any way. We reserve the right to update details, prices etc. at anytime, including our terms and conditions.
General – As all our products are handmade to order, slight variations in colour and texture of the materials may apply, however we do our best to try to keep all our designs consistent.